Support
What shipping methods are availbale?
Thank you for your inquiry!The detailed specification sheet of [Product Name]you need has been attached in the email (PDF/web link),including information such as size,material,and certification.If you need any other parameters,please let us know at any time.
2. Does it have CE/FDA/RoHS certification?
Yes, our products have been certified by [Certification Name] (with certificate number attached). If you need the test report, I can send it to you immediately.
3.Can you provide free samples? What is the MOQ?
We can provide paid samples (the cost can be deducted from subsequent orders), with a MOQ of [quantity]. The sample shipping fee is collect and shipped within 3 working days. Do you need to test specific functions?
4.Could a discount be offered?
For customers whose order amount exceeds [amount], we can offer [proportional] discounts. If you can confirm the order quantity, I will apply for the best price for you.
5.Are PayPal/ letter of credit payment accepted?
We support payment methods such as T/T, PayPal (handling fee [proportion]), letter of credit, etc. To safeguard the rights and interests of both parties, it is recommended that new customers adopt a 30% deposit plus 70% balance payment for their first order.
6.How much is the shipping fee? How long will it take to get to [country]?
Freight charges depend on weight and mode of transportation (DHL approximately [days] days /$[amount], sea freight approximately [days] days /$[amount]). Please inform me of your postal code and I will calculate it precisely for you.
7.Who bears the customs duties?
We usually quote DDP (including tax for door-to-door service) or DDU (excluding tax) prices. According to the policies of your country, the estimated tariff is approximately [proportional]. It is recommended that you confirm with the customs in advance.
8.What should I do if there is a problem with the product quality?
We offer a [duration] quality warranty period. If you encounter any problems, please take photos and provide the order number. We will offer an exchange or refund plan within [time].
9.The website images load too slowly!
We are very sorry for the inconvenience caused to you! You can directly view the high-definition version through the [Product Catalogue Download Link]. We are optimizing the server and expect to complete the speed increase within this week.
10.Are you a factory?
Yes, we are a factory located in [City], with [scale] production lines (with video links to the workshop). Welcome to make an appointment for a video factory inspection!